Terms & Conditions

TERMS & CONDITIONS

RETURNS

We pride ourselves in creating high quality items and we hope that you will be pleased with your order.

Personalised items are non-returnable or refundable. If your order is damaged during shipping, we will replace the item only on proof of breakage, such as a photograph. Other incurred shipping costs for the replacement item will be the responsibility of you, the customer.

If we have made an error in printing your personalised gift we will replace the item free of charge. We will not however replace orders that are the sole error of the customer...please double check ALL personalised information before placing your order.

Images or artwork that are supplied out-of-focus, under exposed or over exposed etc will be printed as such. No refund or reprint will be offered where the instance of the supplied image or artwork is of poor quality.

Full refunds including shipping cost will only be given for faulty goods in line with Australian Consumer Laws.

DELIVERY

Delivery policy - As products are made to order please allow 5-10 business days for us to create, print and send your order.  Items are posted with Australia Post unless otherwise arranged.  Delivery times with Australia post vary depending on your location.  All items are sent from Mildura, Victoria Australia.

ABN: 42 3616 800 80

COLOUR REPRESENTATION

At Rally Run Gifts every effort is made to keep colour reproduction as close as possible to your image. Colour representation can be different between monitors and digital cameras. By accepting our terms and conditions you knowingly accept that colour discrepancies may occur however every attempt has been made to reproduce colours accurately

We use a method called Dye Sublimation. Dye Sublimation produces vibrant, near photo realistic transfers to your gifts. Please note: because the process is complex there can be fluctuations in the final colour outcome. We CANNOT guarantee to match the colours from your photographs exactly.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless DESIGN YOUR OWN(DYO), RALLY RUN GIFTS, its officers, directors, owners, partners, employees, agents, licensors and suppliers against all losses, expenses, damages and costs, including legal fees, resulting from any violation of these Terms and Conditions (including negligent or wrongful conduct) by you.

Rally Run Gifts accepts NO responsibility or liability for copyright infringement. Rally Run Gifts assumes that all images, either emailed or sent via the mail are free from copyright in accordance with relevant Australian and International Copyright Legislation or the relative permission has been gained from the respective source. Any legal action that arises from copyright infringement is the sole responsibility of the purchaser (customer) and in no way is Rally Run Gifts responsible. You agree not to transmit images or artworks that are deemed to be obscene, illegal, defamatory or pornographic.

By emailing/posting your image to the Rally Run Gifts you warrant that :1)It is your own original photo or image 2.)You have written permission from the copyright owner 3.)It does not infringe any law, either state or federal.

We reserve the right to ask you to sign an indemnity form if there is any doubt regarding copyright.